Shipping Policy

Last updated: October 28, 2026

Free shipping on every order

Shipping is free on all orders, whatever the size.

Where we ship

We currently deliver to the United States, Canada, the United Kingdom, Australia and New Zealand.

Order processing

Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day.

Delivery estimates

Destination	Estimated transit time
United States	6 to 13 business days
Canada	7 to 16 business days
United Kingdom	7 to 16 business days
Australia	7 to 16 business days
New Zealand	7 to 16 business days

Total delivery time is processing time plus transit time. These are estimates, not guarantees, and can be affected by carrier delays, customs checks, weather or busy seasons.

Customs, duties and taxes

United States: all import duties and taxes are included in the price you pay. You won't be asked to pay anything extra on delivery.

Canada, United Kingdom, Australia and New Zealand: depending on your country, import duties, taxes or VAT may be charged by your local customs authority. Where applicable, these charges are the responsibility of the recipient.

Shipping confirmation

When your order ships, we'll send you a shipping confirmation email.

Damaged, lost or missing parcels

Damaged items: if your order arrives damaged, email support@nutrizma.shop within 7 days of delivery with photos of the packaging and the product. We'll send a free replacement.

Lost in transit: if your parcel is running later than the estimated delivery window, email us and we'll check its status with the carrier. If it still hasn't arrived 45 days after it shipped, we'll reship your order free of charge or refund you in full.

Marked as delivered but not received:

• Check around your property, with neighbours and household members, and with any front desk or mailroom. Parcels are sometimes scanned as delivered up to 48 hours before they actually arrive.
• If it's still missing after 48 hours, email support@nutrizma.shop within 14 days of the "delivered" date with your order number and shipping address.
• We'll open an investigation with the carrier and request proof of delivery (such as a photo, GPS location or signature). This usually takes 3 to 5 business days.
• If the carrier can't show delivery to your address, we'll reship your order at no cost. If the carrier provides proof of delivery to the address on your order, the parcel is considered delivered; we'll share that proof and help you file a claim with the carrier or a police report.

Shipping address

Please double-check your address at checkout. We can't be responsible for parcels sent to an incorrect or incomplete address entered at checkout. If you spot a mistake, email us straight away and we'll update it if the order hasn't been processed yet.

Limits

Free reshipments are limited to one per order and are sent to the original address unless you give us an updated one. For repeated delivery problems at the same address, we may require signature confirmation on future orders.

Please contact us before your bank

Most delivery issues are resolved within a few business days when you contact us directly, which is much faster than a bank dispute.

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